Effective Date: 8th February 2025

This Privacy and Cookie Policy explains how Crystal Myths UK Ltd (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website www.crystalmyths.co.uk (the “Site”). By using the Site, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information: When you interact with our Site, we may collect personal information that you voluntarily provide, such as:

  • Name
  • Email address
  • Phone number
  • Payment information (if applicable)

1.2 Non-Personal Information: We may collect non-personal information automatically, such as:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on the Site

1.3 Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your interactions with the Site. See Section 4 for more details.

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Providing and improving our services
  • Processing transactions
  • Responding to inquiries and customer support requests
  • Personalizing user experiences
  • Sending marketing and promotional communications (with your consent)
  • Ensuring the security of our Site

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following cases:

  • Service Providers: With third-party vendors who assist in operating the Site and providing services.
  • Legal Obligations: When required by law or in response to legal processes.
  • Business Transfers: In the event of a merger, sale, or transfer of company assets.

4. Cookies and Tracking Technologies

4.1 What Are Cookies? Cookies are small data files that are placed on your device when you visit the Site. They help us recognize your browser and remember information.

4.2 Types of Cookies We Use:

  • Essential Cookies: Necessary for the functionality of the Site.
  • Performance Cookies: Help us understand how users interact with the Site.
  • Functional Cookies: Remember user preferences.
  • Targeting Cookies: Deliver relevant advertisements.

4.3 Managing Cookies: You can control or disable cookies through your browser settings. However, disabling cookies may affect your user experience.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

6. Your Rights and Choices

Depending on your location, you may have rights such as:

  • Accessing the personal information we hold about you
  • Requesting corrections to your information
  • Deleting your personal information
  • Opting out of marketing communications

To exercise any of these rights, please contact us at info@crystalmyths.co.uk.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

8. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by posting the updated policy on the Site.

10. Contact Us

If you have any questions about this Privacy and Cookie Policy, please contact us at:

Crystal Myths UK Ltd
info@crystalmyths.co.uk
020 7831 8432
Crystal Myths, 22 Hatton Wall, London, EC1N 8JH