We take pride in ensuring that your gemstones reach you quickly, safely, and efficiently. Below is our shipping policy, outlining delivery options and times.

UK Shipping

  • Service: Next Day Special Delivery
  • Cut-off Time: Orders placed before 3:00 PM (Monday to Friday) will be dispatched the same day and delivered the next working day.
  • Cost: A fixed fee of £20 on all orders
  • Exclusions: Orders placed after 3:00 PM on Fridays or during weekends will be dispatched on the next working day.

International Shipping

  • Service: FedEx
  • Delivery Time: 5–10 business days, depending on the destination.
  • Cost: Variable based on region; details provided at checkout
  • Customs and Import Duties: Recipients are responsible for any applicable customs or import duties in their country.

Order Tracking

  • Once your order is dispatched, we will email you a tracking number to monitor your shipment's progress.

Packaging

  • All orders are securely packaged to ensure your gemstones arrive in perfect condition. Each shipment is insured for its full value during transit.

Delivery Terms

  • It is the customer's responsibility to provide an accurate delivery address.
  • We cannot be held liable for delays caused by incorrect address details, customs processing, or unforeseen courier issues.

Undeliverable or Returned Shipments

  • If a shipment is returned to us due to an incorrect address or failure to collect, we will contact you to arrange redelivery. Additional charges may apply.

Lost or Damaged Items

  • In the unlikely event of a lost or damaged shipment, please contact us within 7 days of the expected delivery date at info@crystalmyths.co.uk with your order details. We will investigate and resolve the issue promptly.

Contact Us

For any questions or assistance regarding shipping, please email us at info@crystalmyths.co.uk or call us at +44 20 7831 8432