We want you to be completely satisfied with your purchase. If you are not, we’re here to help. This policy outlines your rights and our obligations under UK law.

Your Right to Cancel

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without providing a reason. To exercise your right to cancel:

  1. Notify us in writing within 14 days of receiving the goods. You can email us at info@crystalmyths.co.uk or use the cancellation form provided on our website.
  2. Return the goods to us within 14 days of notifying us of your cancellation.

Conditions for a Full Refund

  • The goods must be returned in their original condition, including any packaging, labels, and accessories.
  • You are responsible for the cost of returning the goods unless they are faulty or not as described.

We will issue a full refund, excluding the cost of delivery, within 14 days of receiving the returned goods or proof of their return.

Faulty or Damaged Items

If your item is faulty, damaged, or not as described, you have the right to a repair, replacement, or refund under the Consumer Rights Act 2015. Please notify us within 30 days of receiving the item.

  1. Contact us at info@crystalmyths.co.uk with details of the issue and photos if applicable.
  2. We will arrange for the return of the faulty goods at no cost to you.

If a repair or replacement is not possible, we will issue a full refund, including any delivery charges you paid.

Exclusions from Returns

Some items are exempt from returns, including:

  • Personalised or custom-made items.

If you are unsure whether your purchase qualifies for a return, please contact us before initiating the return process.

How to Return Items

  1. Email us at info@crystalmyths.co.uk with your order details and reason for return.
  2. Package the items securely and send them to:
    Crystal Myths, 22 Hatton Wall, London, EC1N 8JH.
  3. Retain proof of postage for your records.

Refund Processing

  • Refunds will be processed using the original payment method.
  • We will notify you once your return has been processed.

If you have any questions about our return and refund policy, please contact us at info@crystalmyths.co.uk.